Help section

How do I buy Bitcoin?

Log in to your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Enter the amount you wish to purchase
  3. Select your payment method
  4. Confirm the payment Photo 1 done
If you are using instant deposit methods then select your preferred provider and enter the amount you wish to buy. If you are using a bank transfer you can create a buy order via SEPA or International Bank Transfer. Please note that the Bitcoin conversion will happen at the time we receive the bank transfer, meaning the Bitcoin amount you receive may change due to minor fluctuations in Bitcoin's price. If you are using SEPA or International Bank Transfer, we advise you to deposit money into your Cubits account before placing Buy orders. This will minimise your exposure to price fluctuations.

How do I deposit money to buy Bitcoin?

You can avoid depositing money by using our Direct Buy option. You can have Bitcoin in your wallet in mere minutes by using Sofort, OKPAY, Dotpay, OBT, or Skrill.

  1. Open your account profile
  2. To deposit money on your Cubits account, select Cash Accounts on your dropdown account menu on the righthand side of your screen 1
  3. Click on Make Deposit button 2
  4. Enter the amount of money you wish to deposit 3
  5. Choose between SEPA and International Bank Transfer
  6. Confirm the deposit
  7. Enter your reference code in the transfer message to ensure funds are correctly processed Buy btc5
  8. Transfer the money from your bank account
If you are using instant deposit methods, select your preferred provider and enter the amount you wish to buy. If you are using a bank transfer, then you can create a buy order via SEPA or International Bank Transfer. Please note that the Bitcoin conversion will happen at the time we receive the bank transfer, meaning the Bitcoin amount you receive may change due to minor fluctuations in Bitcoin's price. If you are using SEPA or International Bank Transfer, we advise you to deposit money into your Cubits account before placing Buy orders. This will minimise your exposure to price fluctuations.

How do I sell Bitcoin?

  1. Proceed to the Sell Bitcoin page
  2. Enter the amount you wish to sell
  3. Choose way to cash out
  4. Confirm the payment Photo 2 done
If you wish to sell Bitcoin from an outside address, we will create an invoice valid for ten minutes that includes a deposit address. Deposit the amount stated in the invoice to sell your Bitcoin. After you've sold your Bitcoin you can find your updated account balance in the menu on the right portion of your screen. The Bitcoin in your Cubits wallet will be converted instantly into Currency selected.

WHERE TO FIND COMPLETE ATM MAP

Please review all Polish ATMs listed on a map

How do I withdraw money to my bank account?

There are several ways to withdraw money from Cubits. Via Cash Accounts page:

  1. Go to your dropdown account menu on the righthand side of your screen
  2. Select Cash Accounts and choose how you would like to withdraw money 1 1
Via the Sell page:
  1. On the Sell page, simply specify the bank account withdrawal as your default option

What is the Activity Feed?

The Activity Feed is a page that shows all completed, cancelled and pending transactions. The green text denotes an increase in your Bitcoin account balance, while the red text denotes a decrease.

How can I add my bank account to my Cubits account?

Connecting your bank account makes it easy for you to set default payout options and to complete transactions quickly. Go to your Settings page to easily add bank account details.

What are the fees for Buying and Selling Bitcoin?

We charge a fixed fee of 0.9% on Buy and Sell operations. Your payment provider may charge additional fees. For example, if you purchase €100 worth of Bitcoin pay by SEPA bank transfer, we will charge €0.90 for the transaction and cover your SEPA fees. While our fee remains unchanged if you make the same payment using SOFORT, SOFORT will charge an additional 1.8%, or €1.80. Please refer to the table below for more details regarding the fees associated with our different payment providers.

  • Cash Accounts
    Use your available balance on your CUBITS Cash Accounts to buy Bitcoin instantly.
    0.0
    Instant
  • OnlineBank Transfer.com (OBT)
    Online Bank Transfer.com is supported by over 100 banks within seven European countries. It connects directly to your personal online banking tool. Have your online banking ID, password, and TAN-list ready when selecting this payment method. Supported currencies: EUR, GBP, HUF.
    0.8
    Up to 2 days
  • Sofortüberweisung
    Sofortüberweisung is supported by most banks within 10 of the European member countries. Sofort connects to your personal online banking tool. Have your online banking ID, password, and TAN-list ready when selecting Sofort. Supported currencies: EUR, GBP, HUF, PLN, CHF.
    1.8
    Up to 2 days
  • OKPAY
    All verified OKPAY users can instantly load, send, receive, and withdraw money from their accounts. If you have a balance on your OKPAY account, we highly recommend that you use this method.
    1.5
    Instant
  • Dotpay
    All customers with an account at a Polish bank can instantly buy Bitcoin directly from their bank account. Dotpay is the leading payment provider for fast and secure e-transfers in Poland.
    1.8
    Instant
  • Credit Cards (temporarily disabled)
    Use Mastercard and Visa for instant payments. Cubits supports 3D secure cards and makes the process seamless.
    3.5
    Instant
  • Skrill (Buy Bitcoin)
    Use the balance on your Skrill wallet and/or Paysafecard to Buy Bitcoin instantly.
    4.2 + 0.29
    Instant
  • Skrill (Sell Bitcoin)
    Use your Skrill wallet to get a payout.
    1.1
    Instant
  • Neteller (Buy Bitcoin)
    Use the balance on your Neteller wallet to Buy Bitcoin instantly.
    4.3 + 1.00
    Instant
  • SEPA (Sell Bitcoin)
    Use SEPA for bank transfers in the greater European area. SEPA payments are wire transfers to and from our supporting bank. We will provide you with the banking information necessary to initiate a transfer.
    1.30
    1-3 business days
  • SEPA (Buy Bitcoin)
    Use SEPA for bank transfers in the greater European area. SEPA payments are wire transfers to and from our supporting bank. We will provide you with the banking information necessary to initiate a transfer.
    0.0
    1-3 business days
  • SWIFT (Buy Bitcoin)
    Use SWIFT for payments outside the SEPA zone. We will provide you with the banking information necessary for the transfer. Note that you have to specify SHA as payment instructions, meaning that you will cover any fees imposed by your bank.
    16
    3-5 business days
  • SWIFT (Sell Bitcoin)
    Use SWIFT for payments outside the SEPA zone. We will provide you with the banking information necessary for the transfer. Note that you have to specify SHA as payment instructions, meaning that you will cover any fees imposed by your bank.
    8
    3-5 business days

How does Cubits calculate its Bitcoin price?

Our Bitcoin price is derived from the current market prices of Bitcoin on a variety of major exchanges, in a number of different currencies. Our algorithm merges the exchange rates from different markets to calculate our buy or sell price for the quantity of Bitcoin ordered, calculating the best possible price for your Bitcoin at any given time.

What type of Credit Cards are accepted?

Currently we do not process any types of credit/debit cards.

Why do I see CVN error?

A CVN error appears when the card’s issuing bank is not able to verify your credit card number.
To resolve the issue, check the following:

  1. Make sure that your Visa or MasterCard is not a debit or pre-paid card (currently not supported)
  2. Confirm that you have entered your 16 digit credit card number correctly
  3. Confirm that you have entered your expiration date correctly
  4. Confirm that you have entered the 3-4 digit security code on the back of your card correctly
  5. After completing the steps above and if you continue to have issues, please contact Cubits support and we'll be happy to help!

Why was my card not accepted?

Currently we do not process any types of credit/debit cards.

What is 3D Secure payment?

3D Secure is an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.
If you dont know if you have 3D secure enabled, please check with your Bank.

How does buying with a bank transfer work?

Log in to your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Select Bank Transfer
  3. Enter the amount you wish to purchase
  4. Choose between SEPA and International Bank transfer
  5. Confirm your payment

How does buying with OBT work?

Log in to your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Select Direct Buy
  3. Enter the amount you wish to purchase
  4. Select OBT as the payment provider
  5. Confirm your payment
After confirmation you will be redirected to OBT page. There, you will need to provide:
  • IBAN
  • Country
  • Sort Code
Log in to your account and confirm the payment to buy Bitcoin.

How does buying with SOFORT work?

Log in to your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Select Direct Buy
  3. Enter the amount you wish to purchase
  4. Select SOFORT as the payment provider
  5. Confirm your payment
After confirmation you will be redirected to SOFORT page. There, you will need to:
  • Select your bank
  • Login
  • Set-up the transfer

How does buying with dotpay work?

Log into your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Select 'Direct Buy'
  3. Select PLN as a currency
  4. Enter the amount you wish to purchase
  5. Select Dotpay as the payment provider
  6. Confirm your payment

How does buying with OKPAY work?

Log in to your Cubits account.

  1. Go to the 'Buy Bitcoin' page
  2. Select Direct Buy
  3. Enter the amount you wish to purchase
  4. Select OKPAY as the payment provider
  5. Confirm your payment
After confirmation you will be redirected to OKPAY page. There, you will need to log in to your OKPAY profile and confirm the payment.

How does buying with my cash account work?

Buying Bitcoin with your cash account is easy. Simply select the amount of Bitcoin you wish to buy and the money on your Cubits cash account will instantly be transferred to Bitcoin.