Help section

How do I create a Cubits account?

In order to create a Cubits account, go to our home page and enter your email, name and password into the Sign Up form. After signing up, check your email inbox for our confirmation email. Once your email is confirmed you will be redirected to your new Cubits account.

Why did my email address verification message not arrive?

Please check your Spam folder to see if our message was incorrectly classified as spam mail. If you are still unable to locate the message then check to make sure that the instant spam deletion option in your email settings is disabled.

Please contact us at: [email protected] if you cannot find a message and are still experiencing difficulties with our verification process.

How do I verify my profile?

To verify your profile, enter the Settings page through your righthand user menu. Press the Verify button to begin the verification process with our partner IDnow.

Why do I need to be verified?

As a firm engaged in financial activities we are advised to adhere to UK-based Anti-Money Laundering (AML) regulations, requiring us to verify all users' identities. Cubits appointed IDnow, Inc. as an agent to carry out customer due diligence checks specifically for our Know Your Customer (KYC) process. With IDnow, we are able to confirm our users’ profile in a quick and confidential process. For additional information, please visit IDnow's web page.

What documents do I need for verification?

Please provide a valid ID card or passport for verification.

How long does verification take?

Verification generally takes only several minutes to complete. Our partner, IDnow, makes the process fast and easy.

Sometimes it can take up to 48 hours to verify your documents.

What countries does IDnow support?

Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

How does IDnow verification process looks like?

You will need to verify with our partner IDnow. Requirements for IDnow verifications are a working camera and a microphone. After initiating the process, you will be introduced to our compliance manager, and you can expect a document check that will last only several minutes.

My document verification failed, what do I do now?

Make sure your documents are not expired and the image you are sending is clear and of high quality. If you continue to experience issues, please contact us at [email protected].