What is Cubits?
Cubits is a European Bitcoin marketplace that provides users with
a secure and convenient platform for exchanging, storing, and accepting
Bitcoin via one easy-to-use interface. We also provide a secure,
user-friendly wallet service with built-in Buy and Sell capabilities.
For more information about us and why we started Cubits, visit our
About Us. To learn more about how our wallet works, visit the Cubits Wallet section.
How can I use Cubits
to buy Bitcoin?
Cubits is a platform for instantly buying and selling Bitcoin.
We make it fast, easy, and secure. Simply register for a Cubits account
or create a Cubits Wallet - there are Buy and Sell features built right in.
Read more about how to use the Cubits Wallet to buy Bitcoin.
How does Cubits protect my funds?
User security is one of our top priorities. All of our users' Bitcoin
are stored offline, in deep cold storage, where they are inaccessible
to internet-based attacks. Any online funds are Cubits' own Bitcoin, meaning
that in the unlikely event of an attack all lost funds will be Cubits' own.
Furthermore, all transactions are multi-signature, which decreases
your risk of fraudulent spending. Finally, users can enable two-factor
authentication to further decrease the chance of someone else
accessing their wallet.
Where is my Bitcoin address?
The wallet address is located in the upper right corner of the Cubits Dashboard.
Clicking on the ‘Get Address’ tab will open a new window with your QR code (a form of address that can be scanned to transfer funds) and your Bitcoin address.
How is my bank account
The Cubits team devoted over a year to developing a secure exchange platform according
to best practices and even improved upon established industry standards.
No sensitive user data is stored on publicly accessible servers, and every
database request is tightly controlled and encrypted. Additionally, all
encrypted logs are stored in external locations with comprehensive human
intrusion detection systems.
How is my verification
document data secured?
Cubits makes sure all your data is protected. We work with IDnow,
a PCI Level 1 compliant company, to ensure your data is never at risk of exposure.
IDnow regularly conducts security audits, vulnerability scans and
penetration tests to ensure compliance with security best practices
and standards. To demonstrate PCI compliance a yearly on-site
validation assessment by a QSA is carried out.
What if I forgot my password?
If you forgot your password, simply go to the Reset Password to reset it. Enter your email address and follow the instructions you receive in the email we send you.
What do I need to sign up?
All you need to provide us with is your e-mail address and mobile number.
It is possible to sign up with only an e-mail address, but we require
SMS verification to enable buy and sell Bitcoin features with Cubits.
I am a US citizen.
Can I buy Bitcoin with Cubits?
Cubits does not allow users from the US to perform Buy and Sell operations.
US users can use our Cubits Wallet, but will be unable to transfer money to Cubits accounts or access the Buy and Sell options
Why did my email address verification message not arrive?
Please check your Spam folder to see if our message was incorrectly classified as spam mail. If you are still unable to locate the message, then double check to make sure that the instant spam deletion option in your email settings is disabled.
If you have any difficulties with our verification process, please contact us at: [email protected]
Where is my private key stored?
Cubits is a hosted wallet, meaning we hold all of your private keys offline for you. This ensures that at any time, your funds are secure and uncompromised. Additionally, we employ multi signature technology in order to guarantee there is no single point of failure within our system.
If you have any further questions, then please contact us at: [email protected].